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cardyay

Refunds

Last updated November 2026

Gift cards work like cash, so the rule is simple: before a card is delivered we can undo the order; after, we cannot take the card back.

Before delivery

If a card has not been sent yet (for example a gift scheduled for a later date, or an order still in its security check), write to us and we will cancel it and refund you in full.

After delivery

A delivered card cannot be returned or exchanged, the same as a gift card bought in a shop.

If something went wrong

  • We could not deliver a card: you are refunded for it automatically, or we send it again, whichever you prefer.
  • The card does not work: write to us with your order number. We will sort it out with the issuer and replace or refund the card.
  • Wrong e-mail address: tell us quickly. If the card has not been opened we can send it to the right address.

How refunds are paid

Refunds go back to the card you paid with. Banks usually show them within 5 to 10 business days. We e-mail you when a refund is issued.

Contact

help@cardyay.com. Please include your order number.